Privacy policy
Last updated: 22 September 2026
This policy explains how Alyseek (“we”, “us”) handles personal information when you use this website, the Alyseek mobile app, or call us to book a doorstep diagnostic collection in India.
Who we are
Alyseek arranges home sample collection and delivers reports from partner laboratories. We do not name a registered office or company identification number on this page yet. For privacy questions, call +91 8008599956 — that is our contact for this policy until a dedicated grievance officer is published.
What we collect
Website: we may log IP address, browser type, pages viewed, and the city you select so we can show catalog prices. App and bookings: mobile number, name, city, date of birth and other profile fields you give us, visit addresses, family members you add, cart and payment references, and the tests or packages you book. After a visit we receive lab reports from partner labs and may store them so you can open them again. Support calls may be logged against your number.
How we use it
We use this information to show city-specific prices, complete bookings, dispatch a verified phlebotomist, send samples to partner labs, deliver reports, process payments and refunds, prevent fraud, and improve the product. We do not sell your health data.
Who we share with
Partner laboratories receive what they need to run the tests. Logistics and phlebotomists receive visit time and address. Payment processors (currently Razorpay / RazorpayX where payouts apply) receive payment details, not your full medical report. We may share information if Indian law requires it.
Your rights (DPDP)
Under the Digital Personal Data Protection Act, 2023 you may request access, correction, erasure (where we are not required to keep the record), and a copy of the personal data we hold about you. Call +91 8008599956 to make a request. We may need to verify it is you. Some booking and report records are kept to meet legal, medical, or payment obligations and cannot be deleted immediately.
How long we keep it
Account and booking records are kept while you use Alyseek and for a reasonable period after, including as needed for refunds, disputes, and clinical traceability. Server logs are rotated. You can ask us to close an account; we will say what we still have to retain.
Cookies and similar tech
This marketing site does not use advertising cookies. The city you pick may be stored in the page URL (query string) so prices stay consistent. The app uses a signed-in session token on your device.
Security
We use HTTPS, access-controlled cloud storage for documents and reports, and role-based access so ops, partners, and patients only see what they need. No method of transmission is perfectly secure.
Children
A parent or guardian may add a family member, including a minor, when booking. We do not knowingly let a child open their own Alyseek account.
Changes
We will update the date at the top of this page when the policy changes. Continued use of the website or app after an update means you have read the new version.